Service Delivery Manager

must be available to customers during standard business hours, Monday through Friday and as required to answer questions, assist in issues,manage service requests in backlog, and escalate issues to upper management when appropriate.Customer Communication:Provide and review monthly and ad-hoc reports. Distribution and management of monthly customer satisfaction surveys and to prepare and report results to key ACS and customer management.Coordinate and facilitate technical reviews, conference calls, and SLA meetings.Promote customer site visits to develop and enhance customer cooperation, commitment, goodwill, and communication

more information here